12 Metro Zones — Hover to inspect
NYC Metro Area · Updated liveQuestions bookers actually ask.
Answered with data, not disclaimers.
Yes — Zone operates across all eight terminals at JFK, including the AirTrain connector corridors at Jamaica and Howard Beach. Our dedicated Zone 01 fleet maintains 24 vehicles on active rotation, so whether you land at Terminal 4 on an international connection or Terminal 8 on a domestic red-eye, a car is already staged within the arrivals zone. Average ground time from wheels-down to car door: 6 minutes.
Vehicles in Zone 01 — JFK / Jamaica
Bookings are accepted up to 90 days in advance. Once confirmed, your pickup window is locked — no surge pricing, no availability roulette. For recurring airport transfers, our Recurring Series feature lets executive assistants set a standing schedule (weekly, biweekly, or custom cadence) with a single confirmation. Modifications up to 2 hours before pickup are free.
Days advance booking window
Every booking with a flight number attached is monitored by our live flight-tracking layer, which pulls gate-level data from FAA feeds and major airline APIs. If your flight lands 22 minutes early, the dispatch system adjusts automatically and the driver gets a push update. You never need to call. If the flight is delayed more than 45 minutes, we hold the booking and absorb the wait — no rebooking fee.
Minute auto-adjust window, no rebooking fee
Zones 03 (Midtown), 04 (Lower Manhattan), and 05 (Brooklyn Heights) operate 24/7 with elevated fleet levels from 10 p.m. to 3 a.m. Thursday through Saturday. Hotel concierges and restaurant managers can request a dedicated standby vehicle for the full service window — a single car staged on-property for the duration of last call.
Active coverage in Zones 03, 04, 05
Your reputation rides on the car arriving.
Here is what happens when things don't go to plan.
It hasn't happened yet — but the policy is simple: if a Zone vehicle is more than 3 minutes past the confirmed pickup window and we cannot dispatch a replacement within 5 minutes, the ride is free and your account is credited $50 toward the next booking. We publish our on-time performance publicly: 98.4% of pickups arrive within the confirmed window.
On-time arrivals — published monthly
Every driver undergoes a federal background check, a 7-year driving record review, and an in-person vehicle inspection before their first dispatch. All vehicles are black cars (Lincoln, Cadillac, Mercedes) or licensed yellow cabs — no peer-to-peer vehicles. Drivers carry commercial liability insurance at $1.5M per incident. Quarterly re-certifications required.
Commercial liability per incident, per vehicle
Free cancellation up to 60 minutes before pickup. Cancellations between 60 and 15 minutes incur a 25% hold charge, refunded if you rebook within 48 hours. Within 15 minutes, the full fare applies — the driver is already on route. For corporate fleet accounts, cancellation windows are negotiated as part of the service agreement.
Free cancellation window before pickup
Earliest dispatch, JFK arrivals
Latest pickup, restaurant district
Licensed vehicles, active right now
Metro zones, full coverage
Book. The system finds the nearest licensed vehicle.
Enter pickup address, date, and time. Zone's dispatch algorithm queries the nearest 12 vehicles in your zone and assigns the one with the cleanest routing — not just the closest by straight-line distance.
Confirmation arrives in 90 seconds.
SMS + email with driver name, vehicle plate, live tracking link, and a direct dispatch line. No app required.
Car is on the curb. Door opens.
Driver holds a Zone card with the passenger's name. No hunting, no calling. Exactly as booked.
I book 40 airport transfers a month for our C-suite. Zone is the only service where I've never had to make an apology call.
Meredith Callahan
Executive Assistant, Goldman Sachs
Our guests don't know the car company's name — they just know it was there exactly when it should be. That's what Zone gives us.
Jonah Park
Head Concierge, The Carlyle Hotel
We moved 22 speakers across three venues in six hours. Not a single delay. Zone handled the whole logistics layer.
Diane Osei
Conference Director, TechCrunch Disrupt NY
Schedule a Pickup
Running 20+ pickups a month?
Zone fleet accounts give corporate travel managers, event agencies, and hotel groups consolidated billing, volume pricing, and a dedicated account line staffed by a human dispatcher — not a chatbot — around the clock.
Fleet Dashboard — Live
12 activeThe car is already moving.
Every booking is a contract — the car arrives when promised, or we make it right. No exceptions.